AI Assistant
Frequently Asked Questions
Monthly plans designed for all business sizes – cancel anytime.
Why AI?
AI operates non-stop, handling repetitive tasks with speed and accuracy. It gives your team freedom to focus on growth, strategy, and creative work that drives your business forward.
Does it learn my business?
Yes. It learns from your data, adapts to your tone and style, and understands even the fine details — making support smarter, more accurate, and more personalized over time.
Will AI replace my team?
Not at all. AI is here to support your team, not replace them. It reduces manual tasks, boosts efficiency, and gives your team more time to focus on what matters most — innovation and human connection.
Is it hard to set up?
Not at all. No technical skills are required. Setup is simple and guided. You can launch your assistant in minutes using ready-made templates tailored to your business.
How do I train the chatbot?
The best way to train Assistly is by uploading well-organized, accurate files — such as PDFs, documents, or knowledge bases — that reflect your business operations and tone. You can also train it directly from your website content. The more relevant and structured the information you provide, the smarter and more accurate your assistant becomes over time.
Can I see the conversations between the chatbot and my visitors?
Yes, you’ll have full access to all conversations between your visitors and the chatbot. You can review and analyze these interactions to gain insights into customer questions, satisfaction levels, and areas for improvement. This visibility helps you monitor performance, fine-tune responses, and continuously improve the user experience.
Can I trust AI with customer interactions?
The accuracy of responses from Assistly depends on the quality and relevance of the training data you provide. With proper setup, Assistly can deliver fast, helpful answers with up to 99% accuracy. However, like any AI, it may occasionally generate incomplete or incorrect responses — especially when handling vague or unfamiliar questions. Regular updates and monitoring of the training data help improve performance and ensure your assistant stays aligned with your goals.
What languages does it support?
Assistly supports 50+ languages, including but not limited to English, Greek, Spanish, French, German, Italian, and Portuguese. This allows you to engage with customers around the world in their native language. More languages are continuously being added to support global businesses.
How do I deploy the chatbot?
Assistly integrates seamlessly with websites, apps, and messaging platforms. You simply add a small snippet of code or the chatbot widget — no coding needed.
Can I customize the chatbot’s look and responses?
Yes! You can customize your assistant’s personality, tone, and appearance to match your brand identity. Higher-tier plans also allow you to remove Assistly branding for a fully white-labeled experience.
What happens if I reach my conversation limit?
You can easily upgrade to a higher plan to accommodate more conversations without interruption. If you exceed your limit, the chatbot may pause or limit interactions until the plan is adjusted.
Is my data safe?
Absolutely. We prioritize security with encrypted data storage, strict access controls, and compliance with privacy regulations to protect your business and customer information.